ATA practice guidelines for video-based online mental health services.

Table of Contents PREAMBLE SCOPE INTRODUCTION Internet Based Telemental Health Models of Care Today CLINICAL GUIDELINES A Professional and Patient Identity and Location 1 Provider and Patient Identity Verification 2 Provider and Patient Location Documentation 3 Contact Information Verification for Professional and Patient 4 Verification of Expectations Regarding Contact Between Sessions B Patient Appropriateness for Videoconferencing Based Telemental Health 1 Appropriateness of Videoconferencing in Settings Where Professional Staff Are Not Immediately Available C Informed Consent D Physical Environment E Communication and Collaboration with the Patient s Treatment Team F Emergency Management 1 Education and Training 2 Jurisdictional Mental Health Involuntary Hospitalization Laws 3 Patient Safety When Providing Services in a Setting with Immediately Available Professionals 4 Patient Safety When Providing Services in a Setting Without Immediately Available Professional Staff 5 Patient Support Person and Uncooperative Patients 6 Transportation 7 Local Emergency Personnel G Medical Issues H Referral Resources I Community and Cultural Competency TECHNICAL GUIDELINES A Videoconferencing Applications B Device Characteristics C Connectivity D Privacy ADMINISTRATIVE GUIDELINES A Qualification and Training of Professionals B Documentation and Record Keeping C Payment and Billing REFERENCES