Expanding the walls of the health care encounter: support and outcomes for patients online.
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Date
2011-03-14
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Abstract
This paper assesses the relationship between patient health care provider HCP interaction and health behaviors In total 109 Native American patients diagnosed with diabetes mellitus were enrolled in a Web based diabetes monitoring system The system tracks patient HCP interaction and in total 924 personal messages were exchanged These 924 messages contained 6 411 message units that were content analyzed using a nine category scheme Patient blood glucose monitoring was found to be related to the frequency of phatic communication informational social support and tangible social support messages as well as messages containing references to personal contact Finally person centered messages proved to be the single best predictor of patient involvement with the telemedicine system as measured by the number of times the patient logged into the system