Gotcha! How to Get a 77% Response Rate From 2,000 Users in 4 Continents Using 8 Languages

Abstract

Round Table DiscussionsYou need to prove that your digital health intervention contributes to improved patient health outcomes but don t have the luxury of conducting a randomized controlled trial A user experience survey is a feasible alternative if you ask the right questions But designing implementing and monitoring one can be tricky Implementers need reliable valid data on digital health user experience to track progress Respondents should ideally be able to finish the survey within 5 to 7 minutes And crossing the threshold of a 30 or even 50 response rate including completeness is a challenge In this session we ll share practical experience on how a low cost digital health user experience survey among public sector staff in 9 diverse resource constrained countries drew a very high response rate with reliable and valid results encompassing factors such as patient care information accessibility and workplace productivity Presented by Niranjan Konduri Principal Technical Advisor USAID SIAPS Program Management Sciences for Health