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Exploring indicators of telephone nursing quality.

dc.contributor.authorHoare, K
dc.contributor.authorLacoste, J
dc.contributor.authorHaro, K
dc.contributor.authorConyers, C
dc.date.accessioned2020-02-12T12:40:14Z
dc.date.available2020-02-12T12:40:14Z
dc.date.issued1999-12-21
dc.identifier.urihttp://dx.doi.org/Not available
dc.identifier.urihttps://lib.digitalsquare.io/xmlui/handle/123456789/60892
dc.description.abstractTo explore whether documentation use of clinical guidelines and nurse competency are the best indicators of quality telephone nursing this study examined the relationship between these commonly cited indicators and the characteristics of a telephone nursing call This study done at a large health maintenance organization HMO found accompanying symptoms played a major role in telephone nursing assessment call length was related to documentation process and to number of visits to a health care facility after a call nurses interpersonal skills and ability to determine urgency of a call are related to the documentation process but not to outcomes of the call time of a call is related to disposition and disposition is related to number of visits after a call
dc.relation.uriJournal of nursing care quality
dc.titleExploring indicators of telephone nursing quality.en
dcterms.abstractTo explore whether documentation use of clinical guidelines and nurse competency are the best indicators of quality telephone nursing this study examined the relationship between these commonly cited indicators and the characteristics of a telephone nursing call This study done at a large health maintenance organization HMO found accompanying symptoms played a major role in telephone nursing assessment call length was related to documentation process and to number of visits to a health care facility after a call nurses interpersonal skills and ability to determine urgency of a call are related to the documentation process but not to outcomes of the call time of a call is related to disposition and disposition is related to number of visits after a call
dcterms.contributorHoare, K
dcterms.contributorLacoste, J
dcterms.contributorHaro, K
dcterms.contributorConyers, C
dcterms.identifierhttp://dx.doi.org/Not available
dcterms.relationJournal of nursing care quality
dcterms.titleExploring indicators of telephone nursing quality.en


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  • mhealth Evidence [18106]
    mHealth Evidence was launched in 2012 to bring together the world’s literature on “mHealth” (broadly speaking, the application of mobile technologies to health service delivery).

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