A mobile telephone-based SMS and internet survey system for self-assessment in Australian anaesthesia: experience of a single practitioner.
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Date
2014-10-24
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Abstract
Self assessment and audit in anaesthesia require a systematic approach to postoperative data collection The increasing prevalence of mobile internet technology offers a new data collection method for anaesthetists In this paper a system for mobile internet data collection is described and the preliminary experience with its use is presented The system was developed by the author and combined an open source survey application and a short message service SMS gateway to send SMS messages to patients after their anaesthesia and surgery The messages requested patients to complete an online Quality of Recovery survey questionnaire if they had a smartphone The results were immediately available A preliminary survey of consenting patients with available mobile telephone numbers in a private practice was undertaken by the author A total of 123 procedures were eligible for follow up and survey requests were sent to 94 patients Sixty five surveys were completed This represents 69 of surveys requested demonstrating that mobile phone technology can be used to provide significant amounts of data for quality assurance However the implementation of a mobile internet data collection system requires consideration of privacy principles security and ethical handling of data
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Keywords
Adult, Client, Access to information or data, Quality of care, Alignment with local norms, Pilot, Effectiveness, Non-randomized, Short-term, Constituent feedback on service quality, SMS, Internet, Text, Digital form